FAQ'S
My Account
Do I need to register for an account?
No, you can use our guest checkout if you want.
If you check out as a guest you won’t receive these benefits:
Faster checkout – we’ll safely store your delivery information for your next purchase. Easily check on the status of your orders. View order history.
How do I create an account?
Creating an account is simple. It’ll allow you to checkout with ease, receive updates and check the status of your orders.
Click here to create an account.
If you for any reason cannot create your account, contact our Customer Care Team on email at support@biryusuf.com
I’ve forgotten my password.
If you’ve forgotten your password, please use the “Forgot your password?” link on the account sign-in page. You will receive an email with a link to reset your password.
Delivery
What delivery options do you have?
We offer delivery to the UK only. Delivery is free for orders over £30.
• UK Standard Delivery (4-5 Working Days) – Free over £30
• UK Second Class Delivery (2-4 Working Days) – £2.99
• UK First Class Delivery (1-3 Working Days) – £4.25
• UK Express Delivery (1-2 Working Days, weekdays only) – £9.95
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
Do you offer international shipping?
No, we currently do not offer international shipping however this may change in the future.
I haven’t received my delivery.
Please refer to the delivery information for the estimated delivery date.
UK Standard Delivery (4-5 Working Days)
UK Second Class Delivery (2-4 Working Days)
UK First Class Delivery (1-3 Working Days)
UK Next Day Delivery (by 1PM next working day, weekdays only)
We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using next day delivery, orders must be placed before 1pm.
We process orders Monday through to Friday 9am-6pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
Please bear in mind during busy periods, couriers might have a slight delay when delivering packages. If you still require assistance, contact our Customer Care Team on email at support@biryusuf.com
Order Queries
Problems placing your order.
If you’re experiencing problems placing an order, please contact us on support@biryusuf.com and we’ll be more than happy to help.
When will my order be dispatched?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
If you wish to receive your order using next day delivery, orders must be placed before 1pm.
Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order. If you still require assistance, contact our Customer Care Team on email at support@biryusuf.com
Where is my order?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
If you wish to receive your order using next day delivery, orders must be placed before 1pm.
Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order.
Please use the tracking information provided in the email.
If you still require assistance, contact our Customer Care Team on email at support@biryusuf.com
Can I cancel my order?
If the order has already been dispatched, we are not able to cancel it.
Once you have received the items, please get in touch with our Customer Care Team and send them back to us in their original condition and we will refund your purchase.
You can contact our Customer Care Team on email at support@biryusuf.com
I’m missing an item from my order
If you are missing an item from your order, please get in touch as soon as possible and we’ll look into this for you.
Contact our Customer Care Team on email at support@biryusuf.com
Please do not dispose of any packaging as you may be asked to return or provide pictures.
Returns
My items have arrived damaged
At Bir Yusuf Fragrance, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you.
If this is the case, please contact our Customer Care Team on email at support@biryusuf.com
Please do not dispose of any packaging as you may be asked to return or provide pictures.
Returning unwanted items
If for whatever reason you’re not satisfied with your order, you can return any unopened products to us.
Ensure the item is still in its original condition, unopened and is returned to us securely.
We offer a full refund and exchange on packaged, sealed items within 30 working days of purchase.
To arrange a return, refund or replacement:
Email our Customer Care Team at support@biryusuf.com
Please include the following information:
Name:
Email Address:
Order Number:
Product Code:
Reason for Return:
Please state whether you would like a refund, an exchange or a replacement.
Please contact us on our Business WhatsApp on 07444 619 067 to arrange for a return address.
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.
What items can I return?
We offer a full refund and exchange on packaged, sealed items within 30 days of purchase. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
We do not offer refund on promotional, reduced or discounted items. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
Payment
What payment options do you offer?
We currently accept VISA, Mastercard, American Express, PayPal, Apple Pay, ShopPay, ClearPay and Klarna.
Where can I use my promo code?
You can use your promo code during the checkout process.
Please make sure the code is successfully applied to your order before completing the purchase, as we will not be able to apply codes and discounts afterwards.
If you haven’t got a promo code. We do run offers and promotions from time to time. To keep up to date and ensure you receive a code, whenever possible. Subscribe to our newsletter.
Can't find an Answer?
In most cases, you’ll be able to use our FAQs to resolve your issue. If not, please don’t hesitate to get in touch at support@biryusuf.com.